AI Voice Agent for Hindi & Punjabi Calls

The Challenge

Course enquiries arrive by phone, in Hindi and Punjabi, often outside office hours. Missed calls are lost students — but staffing every call is expensive.

What We Built

• Voice agent architecture for inbound and outbound enquiry calls
• Native Hindi, Punjabi and English handling — not English-only with an accent
• Telephony integration and conversation orchestration
• CRM lead capture with automatic lead scoring

Technology

Sarvam AI · Exotel · Bolna · CRM integration

Outcome

A blueprint for Indian businesses whose customers do not want to speak English to a robot — the AI work we do when “add a chatbot” is not the real answer.

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